All-in-One Solution
Phone, SMS - Fax & Contact Center
No Hidden Fees
- Transparent
- User-based pricing
Expert Support
- 24/7 US-based Support Team
Cloud Voice FEATURES
Telephony Features
Messaging & Communication
System Administration
Integration & Connectivity
Mobile & Remote Work
Security & Compliance
Support & Training
Call MonitoringAdvanced supervision tools for call center environments and team training:
Live Listen: Silently monitor calls for quality assurance
Whisper Mode: Coach employees while they're on active calls without the customer hearing.
Barge-in: Join ongoing calls for. immediate assistance when needed
Recording controls for training and compliance purposes.
Call ParkingFlexible call management across your organization:
Park calls in virtual slots accessible from any extension.
Customizable timeout settings and fallback routing.
Visual dashboard showing parked calls and wait times.
Integration with mobile apps for remote call retrieval.
Custom IVR SystemsSophisticated call routing and self-service options:
Multi-level menus with unlimited depth.
Support for multiple languages with automatic detection.
Time-based routing based on business hours.
Custom greetings and messages.
Dynamic menu options based on caller data.
Integration with external databases for personalized experiences.
Ring GroupsSmart call distribution for team efficiency:
Multiple ring strategies (simultaneous, sequential, round-robin).
Skill-based routing capabilities
Overflow handling and queue management.
Real-time availability monitoring.
Custom ring timers and fallback options.
Paging & IntercomEnterprise-wide communication tools:
Zone-based paging for targeted announcements.
One-way broadcast capabilities.
Two-way intercom functionality.
Emergency broadcast override.
Mobile device support for remote workers.
Conference RoomsProfessional virtual meeting spaces:
Multiple concurrent conference rooms.
PIN-protected access controls.
Moderator controls and participant management.
Recording capabilities with cloud storage.
Calendar integration for scheduling.
Caller ID ManagementComplete control over call presentation:
Customizable outbound caller ID.
Department-based caller ID rules.
Number blocking and filtering.
Smart routing based on caller ID.
Integration with CRM for contact matching.
Emergency ServicesComprehensive emergency communication system:
E911 compliance support.
Location-based routing for multiple sites.
Automatic location updates for mobile workers.
Emergency notification system for administrators.
Detailed emergency call logging and reporting.
