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CLOUD VOICE
FEATURES

Everything your business needs for professional communications. Explore the complete feature set by category below.
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Explore All Features

Browse through our comprehensive feature set organized by category. Use the search bar to find specific features. All features included in every plan. View pricing →

Call Monitoring
Advanced supervision tools for call center environments and team training:
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Live Listen: Silently monitor calls for quality assurance
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Whisper Mode: Coach employees while they're on active calls without the customer hearing.
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Barge-in: Join ongoing calls for. immediate assistance when needed
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Recording controls for training and compliance purposes.
Call Parking
Flexible call management across your organization:
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Park calls in virtual slots accessible from any extension.
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Customizable timeout settings and fallback routing.
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Visual dashboard showing parked calls and wait times.
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Integration with mobile apps for remote call retrieval.
Custom IVR Systems
Sophisticated call routing and self-service options:
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Multi-level menus with unlimited depth.
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Support for multiple languages with automatic detection.
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Time-based routing based on business hours.
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Custom greetings and messages.
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Dynamic menu options based on caller data.
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Integration with external databases for personalized experiences.
Ring Groups
Smart call distribution for team efficiency:
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Multiple ring strategies (simultaneous, sequential, round-robin).
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Skill-based routing capabilities
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Overflow handling and queue management.
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Real-time availability monitoring.
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Custom ring timers and fallback options.
Paging & Intercom
Enterprise-wide communication tools:
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Zone-based paging for targeted announcements.
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One-way broadcast capabilities.
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Two-way intercom functionality.
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Emergency broadcast override.
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Mobile device support for remote workers.
Conference Rooms
Professional virtual meeting spaces:
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Multiple concurrent conference rooms.
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PIN-protected access controls.
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Moderator controls and participant management.
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Recording capabilities with cloud storage.
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Calendar integration for scheduling.
Caller ID Management
Complete control over call presentation:
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Customizable outbound caller ID.
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Department-based caller ID rules.
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Number blocking and filtering.
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Smart routing based on caller ID.
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Integration with CRM for contact matching.
Emergency Services
Comprehensive emergency communication system:
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E911 compliance support.
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Location-based routing for multiple sites.
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Automatic location updates for mobile workers.
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Emergency notification system for administrators.
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Detailed emergency call logging and reporting.

Common Questions About Cloud Voice Features

What telephony features does Cloud Voice include?

Call Monitoring with live listen, whisper mode, and barge-in. Call Parking across your organization. Custom IVR systems with multi-level menus and language support. Ring Groups with simultaneous, sequential, and round-robin strategies. Paging, intercom, conference rooms with PIN protection, Caller ID management, and E911 compliance.

Does Cloud Voice support mobile and remote work?

Yes. Native iOS and Android apps with background call handling, secure VoIP, push notifications, and cross-device sync. Desktop softphone with browser extension, call control panel, hotkey support, and multi-monitor support.

What security and compliance features are included?

IP-based access control, fraud detection, security event monitoring, TLS 1.3 encryption, data retention controls, audit logging, compliance reporting, privacy controls, and HIPAA-ready configuration. All included in every plan.

How does Cloud Voice integrate with other business apps?

Deep CRM integration with contact matching, Outlook and Google Workspace sync, Microsoft Teams integration, 270+ auto-provisioned phone models, custom API access, webhook support, and third-party app marketplace.

Are all features included in every plan?

All core platform features are included on every plan. The only difference between tiers is volume-based pricing. AI add-ons (transcription, AI receptionist) are available separately.

See It in Action

Schedule a demo to see how these features work for your business, or contact our team with questions.

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