IZT Cloud vs 8x8 — UCaaS Platform Comparison for MSPs and VARs
Why Partners Are Switching from 8x8
These are the issues driving MSPs and VARs to evaluate alternatives to 8x8.
Contact Center Is a Separate Product
8x8's contact center requires upgrading to X6 or X7 plans at $60-85/user/month. It is not included in their standard communications plans — it is a completely separate product with separate pricing.
Annual Commitments Required
8x8 requires annual contracts on their business communications plans. Month-to-month flexibility is not available at competitive rates, locking partners and customers into 12-month minimums.
Direct + Channel Conflict
8x8 sells direct to businesses while also maintaining a channel program. Partners compete with 8x8's own sales team for the same customers — creating ongoing conflict and undercutting risk.
No White-Label Capability
8x8 does not offer white-label branding for partners. You resell the 8x8 brand, not your own — limiting your ability to build long-term business equity and customer loyalty.
Reseller Handles Tax Compliance
In 8x8's reseller model, partners are responsible for their own telecom tax compliance and remittance. This creates significant operational overhead and regulatory risk for channel partners.
Fax Limited to Desktop App
8x8's fax functionality is limited to a desktop application with only 60-day document retention. No cloud fax portal, no unlimited retention, no web-based access for distributed teams.
Key Advantages Over 8x8
What IZT Cloud delivers that 8x8 does not — or charges extra for.
Contact Center in Every Plan
Queues, wallboards, supervisor monitoring, call recording, and omnichannel inbox are included in every IZT Cloud plan. No separate product. No per-seat upcharge.
Full White-Label Platform
Your logo, your brand, your apps. White-label the PBX admin portal, UC clients, and partner management portal. 8x8 does not offer this.
Month-to-Month Billing
No annual contracts. No long-term commitments. Scale up or down on your terms with month-to-month flexibility on every plan.
Tax Remittance Handled
IZT Cloud manages all telecom tax compliance and remittance on behalf of partners. No regulatory burden. No filing requirements on your end.
Channel-First Partner Model
IZT Cloud prioritizes partner success with a channel-first approach. Unlike 8x8, which competes for deals alongside its own partners, IZT Cloud is built to support the channel.
Cloud Fax Portal
Full-featured cloud fax with web portal access, unlimited document retention, and email-to-fax integration. No desktop app limitations.
Self-Service Number Store
Order and provision DIDs instantly through the partner portal. No tickets, no waiting on support for number provisioning.
Dedicated Partner Onboarding
Free hands-on onboarding, training, and ongoing support from a dedicated team. Not just self-service documentation.
Feature Comparison
Side-by-side: what you get with IZT Cloud versus 8x8.
Cost Comparison
Real-world pricing for a 25-user deployment with contact center capabilities.
- 25 users with full UCaaS
- Contact center included
- Omnichannel inbox included
- White-label branding included
- Cloud fax portal included
- Month-to-month billing
- Tax remittance handled
- US-based support included
- 25 users on X6/X7 plan
- Contact center at $60-85/user
- Omnichannel requires CC add-on
- No white-label available
- Fax via desktop app only
- Annual contract required
- Reseller handles taxes
- Tiered support levels
Based on 25-user deployment with contact center. Actual savings vary by configuration.
Frequently Asked Questions
Common questions from businesses and partners comparing IZT Cloud to 8x8.
Ready to Switch from 8x8?
Talk to our team about moving your business or your customers to IZT Cloud.