When one of your numbers picks up a spam label, the person you are calling sees the warning instead of your business, and they stop picking up. Number Reputation Management is our add-on for the three parts of this you can actually act on: we get your numbers registered, we watch how they are labeled, and we go and ask for removal when a label is wrong.
Number Reputation Management runs on numbers we carry, so it requires an active IZT Cloud Voice SIP Trunking or UCaaS service. Not with us yet? Start there and we will set both up together.
There is no application and no paperwork for you to work through. If you are already on our service, adding this is a conversation and a line on your invoice.
Send us the list, or ask us to cover every number on the account. You can add and remove numbers later; monitoring is billed per number, per month, so the bill follows the list.
We put your numbers through the registration process within the call labeling ecosystem. This is the part most businesses never get to, and it is the part you do not have to learn.
We place test calls across the three major US mobile carriers and keep placing them, so a label that appears later still gets found. When one is wrong, we go and request removal.
Sideways. Calls to customers stop connecting, voicemails go unreturned, and eventually someone on your team hears that your number came up with a warning on it. By then you are guessing, because a call label is not something your own phone system can show you. Finding it takes placing calls and looking at what the receiving device displays.
Registration is the part of this you can act on in advance, and most businesses have never been walked through it.
A label can sit on one number and not another, and it can look different on one carrier than on the next.
A removal request has to reach the parties responsible for the label. Knowing where to send it is half the work.
Three capabilities, and no more than three. This is a narrow service on purpose.
Number registration can help reduce improper call labeling, so we register your numbers within the call labeling ecosystem for you.
Track your number reputation across the three major US mobile carriers. Frequent test calls verify the presence or absence of call labels, so you find out from us rather than from a customer.
When a label is wrong, we contact the responsible parties and request removal of the improper "spam" or "scam" label on your behalf.
Published, per unit, per month. Number Reputation Management is billed in addition to your IZT Cloud Voice service.
Example: an account monitoring eight local numbers and two toll-free numbers pays the $50 platform charge, $16 for the local numbers and $8 for the toll-free numbers, so $74 per month.
Add or drop monitored numbers as your dialing changes. Everything here is month-to-month, with no long-term commitments.
Reputation work attracts overclaiming, so here is the line. The second list matters as much as the first.
It is an IZT Cloud Voice add-on covering three things we do for you: registering your numbers within the call labeling ecosystem, monitoring your number reputation across the three major US mobile carriers, and requesting the removal of improper "spam" or "scam" call labels on your behalf.
Through frequent test calls. Those calls verify the presence or absence of call labels on your numbers across the three major US mobile carriers, which is how a label gets found before your answer rate tells you about it.
No, and we will not tell you otherwise. We contact the responsible parties and request removal of improper labels on your behalf. The decision to remove a label belongs to the party that applied it, so we do not promise an outcome or a timeframe.
The platform is $50 per account, per month. Monitoring is $2 per local number, per month, and $4 per toll-free number, per month. That is in addition to your IZT Cloud Voice service, and it is month-to-month with no long-term commitments.
No. It is a separately priced add-on, so you only pay for it if number reputation is a problem you actually have. It can be added to an existing account or included when you first come aboard.
No. Monitoring is charged per number, per month, so you choose which local and toll-free numbers go on it. Most businesses start with the numbers they place outbound calls from.
Tell us which numbers you dial out from and what you are seeing, and we will tell you whether this service is the right answer for it. Life is short, your relationship with IT doesn't have to be.
